What forms of payment are accepted?
In an effort to simplify the way BobRalston.com works, and in order for people to get their merchandise in a faster way, we are now only accepting checks and money orders. With the new printable order form, you simply indicate what merchandise you want, figure in the shipping & handling (and sales tax, if your order will be delivered to a California address), and mail in your payment with your order. Once your order is received, Bob and his wife will fill your order and send it out to you.
How much is shipping and handling?
STANDARD Shipping and Handling (via MEDIA MAIL) for all the merchandise (unless otherwise noted) is $4.95 for the first item and $2.00 each additional item. Please allow 5-8 weeks.
RUSH Shipping and Handling (which includes prompt processing and delivery via PRIORITY MAIL), is $9.90 for the first item and $4.00 each additional item. Delivery guaranteed within 2 weeks of our receiving your order—you’ll usually receive your package in just 1 week. IMPORTANT: for RUSH service, you MUST write the word RUSH boldly on the OUTSIDE of your envelope, so that it will receive immediate attention!
How do I order the product(s) I want?
Print out the order form and browse the website for information on the products available for purchase. When you decide what you want, fill out the order form, and mail it to SPOTOMA with your payment.
Should I send payment first, or wait for my merchandise to come?
You should send in payment with your completed order form.
How long after I send my payment can I expect my merchandise?
Merchandise is sent out by Media Mail. This usually takes just a few days but could take up to four weeks. In addition, because of the large quantity of orders we receive, we are asking for up to three weeks processing time, to handle your order and prepare your merchandise for mailing after we receive your payment. That means that, at the very most, it could take up to eight weeks, from the time that you mail your order, for you to receive your merchandise (providing about a week for your order to get to us, plus up to three weeks for processing, and possibly 4 weeks for delivery). However, we do hope to get your merchandise to you much sooner than that. We do also offer faster shipping options, such as RUSH SERVICE and EXPRESS MAIL.
<Click here for a complete list of charges.